Your complete satisfaction is our ultimate goal. You may return any item shipped by alltimatenutrition.com, as long as it meets the following conditions:
- You should return the item to us within 30 days of receipt.
- Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact customer care for further assistance.
Return Shipping and Processing
If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit.
We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.) and for our 100% satisfaction guaranteed products.
Items that require special handling or scheduled delivery are sent directly from our suppliers, not from our main distribution centers. If you choose to return an item that was sent with special handling, you need to contact us at 877-272-2880 for an RMA number and information on where to send your unused merchandise. Returning your items to the wrong location may greatly delay the processing of your return and credit.
Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.